Sentra (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using the Sentra platform.
By using Sentra, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use Sentra:
Account Information
- Name
- Email address
- Mobile number
- Business name
- Business address
- Business website or social media information you voluntarily provide
- Information obtained or confirmed when we verify your registration or business using the contact information or link you provide
- Tax information you choose to provide
- User role within your organization
Business Data
To provide the Service, we process information you enter into Sentra, including:
- Products and inventory
- Sales transactions
- Receipts and invoices
- Customer information you choose to store
- Employee accounts
- Reports and analytics
- Business settings
Payment Information
If you purchase a subscription or hardware through Sentra, we may collect payment-related information such as payment references, payment method, billing details, and transaction history.
Sentra does not intentionally store full credit or debit card information unless required by the payment provider.
Technical Information
We may automatically collect:
- Device information
- Browser type
- Operating system
- IP address
- Date and time of access
- Application logs
- Error reports
AI-Assisted Insights
When you use the Sentra Intelligence Assistant (SIA), we send a limited, authorized set of information to OpenAI to generate the requested insight. This may include your first name for an initial greeting, branch and selected product names, sales metrics and comparisons, and current inventory totals and stock statuses.
The SIA provider context does not include your surname or contact details, internal business or transaction identifiers, raw transaction rows, customer records, or cost, profit, tax, and VAT details.
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Use contact information or a business website or social media link you voluntarily provide to verify your account or business, including contacting the business or associated account for verification.
- Provide and improve the Service.
- Process subscriptions and purchases.
- Verify payments.
- Respond to support requests.
- Maintain platform security.
- Detect fraud or abuse.
- Generate reports and analytics.
- Comply with legal obligations.
We do not sell your personal information.
3. Business Data Ownership
You retain ownership of the business data you enter into Sentra.
We process your information only as necessary to provide, maintain, secure, and improve the Service.
5. Data Security
Sentra uses reasonable administrative, technical, and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
After account closure, certain information may be retained where required by law or for legitimate business purposes.
SIA requests are configured not to store responses as OpenAI application state. OpenAI may still retain encrypted prompt-cache data for up to 24 hours and API content in abuse-monitoring logs for up to 30 days unless different approved retention controls apply. OpenAI states that API data is not used to train its models by default unless the organization opts in.
7. Your Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- Keeping your account information accurate.
- Maintaining copies of important business records when appropriate.
9. Children’s Privacy
Sentra is intended for business users and is not directed to individuals under eighteen (18) years of age.
We do not knowingly collect personal information from children.
10. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your account information.
- Request deletion of your account where legally permitted.
- Request information about how your personal information is processed.
Certain requests may be limited where we are legally required to retain information.
11. International Processing
Your information may be processed or stored using cloud infrastructure operated by third-party service providers in different jurisdictions.
By using Sentra, you acknowledge that your information may be transferred and processed as necessary to provide the Service.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates become effective when published. Continued use of the Service after the effective date constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us through the support channels available within Sentra or on our official website.
14. Account Deletion
Sentra users can request permanent deletion of their account and associated data by completing the account deletion form.
Account deletion is permanent and cannot be undone once processed.
Data included in deletion
- User account and profile
- Business information
- Products and inventory
- Branch and staff info
- Sales and order information
- Other account-related data
Certain records may be retained when required for legal, tax, accounting, fraud-prevention, security, or regulatory purposes.