Privacy Policy

1. Information We Collect

We may collect the following information when you use Sentra:

Account Information

• Name
• Email address
• Mobile number
• Business name
• Business address
• Tax information you choose to provide
• User role within your organization

Business Data

To provide the Service, we process information you enter into Sentra, including:

• Products and inventory
• Sales transactions
• Receipts and invoices
• Customer information you choose to store
• Employee accounts
• Reports and analytics
• Business settings

Payment Information

If you purchase a subscription or hardware through Sentra, we may collect payment-related information such as payment references, payment method, billing details, and transaction history.

Sentra does not intentionally store full credit or debit card information unless required by the payment provider.

Technical Information

We may automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• Date and time of access
• Application logs
• Error reports

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide and improve the Service.
• Process subscriptions and purchases.
• Verify payments.
• Respond to support requests.
• Maintain platform security.
• Detect fraud or abuse.
• Generate reports and analytics.
• Comply with legal obligations.

We do not sell your personal information.

3. Business Data Ownership

You retain ownership of the business data you enter into Sentra.

We process your information only as necessary to provide, maintain, secure, and improve the Service.

4. Sharing Information

We may share information with trusted third-party service providers that help operate Sentra, such as providers for:

• Cloud hosting
• Database services
• Payment processing
• Email delivery
• Analytics
• Security and fraud prevention

These providers may process information only for the purpose of delivering their services to Sentra.

We may also disclose information when required by law or to protect our legal rights.

5. Data Security

Sentra uses reasonable administrative, technical, and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

After account closure, certain information may be retained where required by law or for legitimate business purposes.

7. Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Keeping your account information accurate.
• Maintaining copies of important business records when appropriate.

8. Cookies and Similar Technologies

Sentra may use cookies or similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve performance.
• Analyze usage.
• Enhance security.

You may disable cookies through your browser settings, although some features may not function properly.

9. Children’s Privacy

Sentra is intended for business users and is not directed to individuals under eighteen (18) years of age.

We do not knowingly collect personal information from children.

10. Your Privacy Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your account information.
• Request deletion of your account where legally permitted.
• Request information about how your personal information is processed.

Certain requests may be limited where we are legally required to retain information.

11. International Processing

Your information may be processed or stored using cloud infrastructure operated by third-party service providers in different jurisdictions.

By using Sentra, you acknowledge that your information may be transferred and processed as necessary to provide the Service.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates become effective when published. Continued use of the Service after the effective date constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through the support channels available within Sentra or on our official website.