If a receipt printer is not responding, confirm that it is powered on, has paper, and is connected to your checkout device. Then reconnect it through the printer controls available in Sentra POS.
Check the printer
- Confirm that the printer is switched on.
- Check that paper is loaded and the paper cover is closed.
- Check the printer’s connection to the device running Sentra.
If a sale completed but its receipt did not print, check the existing sale record before attempting another checkout. A printing problem alone is not a reason to enter the sale again.
Reconnect in Sentra POS
Open POS and find the printer control. A disconnected printer uses Connect Printer.
On devices offering multiple printer management, a connected setup uses Manage Printers. Review the printer assigned to the receipt station and its connection status. If a failed reconnect shows Retry, select it after checking the device connection.
Available controls depend on the device and printer connection support. If a paper-size setting is shown, choose the size that matches your printer and paper.
Report a printing issue
If the printer still does not respond, contact support. Include the printer model, device type, browser or app, connection status, and what happened when you tried to print. Mention whether the issue affects all receipts or one specific sale.