Use the Sentra contact form or email support@sentra.ph to ask for help. Describe the affected feature and what happened so the team can investigate.
Include these details
- Your business name and Sentra account email.
- The affected branch and page or feature.
- Your device type and whether you use a browser or the installed app.
- What you expected to happen and what you saw instead.
- The exact error message or a screenshot, with unrelated personal information removed.
- The date, time, and steps that led to the issue.
For inventory questions, also include the product or variant, expected quantity, and displayed quantity. For printing questions, include the printer model and the result of your connection checks.
Keep account credentials private
Never send your password, one-time verification codes, or complete payment card information. Explain the sign-in problem without including the credentials themselves.
If you cannot remember your password, use the password reset instructions.
Try the relevant checks
The connection and loading checks may help with a general error. Use the printer troubleshooting guide when a receipt does not print.
You can also return to the Support Center contact options.