If you forgot your Sentra password, open the Forgot Password page and enter the email address associated with your account. Sentra sends a reset link to that email address.
Request a reset link
- Open Forgot Password.
- Enter your account email in the Email field.
- Select Send Reset Link.
- Open the email and follow its instructions to set a new password.
- Return to Sentra sign-in and use your new password.
Use the email for the account you are trying to access. A shop owner and a staff member may use different Sentra logins even when they work at the same branch.
If you cannot complete the reset
Check that you entered the intended address, then check that inbox and its spam or junk folder. If the reset page shows an error, record the exact message.
If you cannot access the email account or still cannot sign in, contact support with your business name, account email, and the step where the reset stops.
Never send support your password, reset link, or one-time verification codes.