If Sentra is not loading or an action fails, check your internet connection and the account and branch you are using. Refresh the page or reopen the app, then record any error that remains.
Check your connection
Confirm that the device is online. If another page also fails to load, restore the connection before trying Sentra again.
If the interrupted action was a checkout, first check whether the sale appears in your transactions before entering the same sale again. Use the sales review steps to find the relevant transaction.
Check your account and branch
Make sure you are signed in with the intended account and business. Check the branch shown on the affected page. A different branch can explain why expected products, stock, or sales are missing.
See Check which branch you are using for the places to review.
Restart Sentra
Refresh the browser page, or fully close and reopen the Sentra app, before trying again. If the session has expired, sign in again with your account.
Record the problem
Note the page, date and time, exact message, and steps that caused the issue. Include the device type and whether you were using a browser or the installed app.
For an unresolved issue, use the support message checklist and send those details to the team.