Check the branch shown on the page you are using before entering a sale or comparing stock and sales. In Sentra, the selected location and your account’s branch access affect which records you can see.
Find your branch details
Open More and review the branch section. Its navigation label is Branches on desktop and Setup Branches on mobile. Open the relevant branch to review its details.
For a business with several shops, use the branch name and address to identify the correct location rather than assuming the first branch in the list is the one you need.
Check the affected page
- In Products, check the selected branch before comparing product quantities.
- In POS, check the branch shown before starting checkout.
- In the Dashboard, check the branch and date range together. If All Branches is available and selected, choose a specific location when investigating that branch’s sales.
Available branch choices depend on your account access. If an expected branch is missing, ask the business owner to check your account assignment.
Investigate a remaining difference
After selecting the correct location, use the inventory checks or sales review steps. For an access issue, contact support with the account email and expected branch.